Refund Policy

1. The preview is the guarantee

Most AI headshot services take your money first and show you the result afterwards. We do it the other way round: we generate headshots from your photograph at our own cost, watermark them, and show you every one of them before you pay anything. No card, no commitment.

That is the whole point of the free preview, and it is why this policy is short. By the time you pay, you have already seen what TurboHeadshots produces for your photograph. If the previews are not what you want, close the tab — you have spent nothing.

This policy is part of our Terms of Service.

2. What you are buying

One session, one payment, one package. The previews you saw and the headshots generated after you pay are the same product — the previews are part of it, not a free sample attached to a separate purchase. There are no subscriptions and nothing renews.

What a package contains — how many headshots, how many outfits and backgrounds — is shown at checkout before you pay.

3. When we refund

If you have not downloaded any headshot from your session, ask within 30 days of paying and we refund you in full. No reason needed.

Whatever the timing, we also refund:

• duplicate charges — billed twice for the same session;
• unauthorized charges — a payment you did not make or authorize, once we have checked it; and
• technical failure on our side — we could not deliver the headshots you paid for, and could not fix it.

If something has gone wrong that is not on this list, write to us anyway at support@turboheadshots.com. We look at these case by case, and we would rather sort out a problem than argue about a category.

4. When we do not refund

Downloading any headshot from a session ends refund eligibility for that session — a single photograph or the whole archive, it makes no difference. Downloading is how you take delivery of a digital product, and the free previews are there precisely so you can decide before that point.

We also cannot refund:

• a change of mind once you have downloaded, or after the 30 days have passed;
• a session where the photograph you uploaded did not follow the guidance we give — badly lit, blurred, obscured face, sunglasses, more than one person — since the result follows the input;
• dissatisfaction with the style of a particular outfit or background you chose yourself; or
• a session ended for breach of the Terms of Service, such as uploading someone else's photograph without their permission.

AI output varies. Some images in any set will be stronger than others, and that on its own is not a fault — it is why we show you the previews first.

5. Teams

Team purchases are refunded on unused seats only. A seat is unused if nobody has taken it up and generated headshots on it. Seats already used are not refundable, because the images have been generated and paid for on our side.

As with individual purchases, the request must reach us within 30 days of the purchase.

Separately from refunds: a seat is valid for 12 months from the date of purchase. A seat still unused after 12 months expires. Plan seat purchases against the people you actually expect to onboard within the year.

6. How to ask, and how long it takes

Email support@turboheadshots.com from the address on your account. Tell us which session, and what went wrong if anything did — that is all we need.

We answer within 1–3 business days. Approved refunds go back to the original payment method; how quickly it appears is up to your bank, but typically 5–10 business days.

A refund cancels access to the session it covers, and we delete the headshots generated for it.

7. Chargebacks

Please write to us before disputing a charge with your bank. Almost every dispute we have seen is something support could have fixed in a day, and a chargeback takes weeks and locks the conversation into a process neither of us controls.

We will not penalize you for asking for a refund. But an account that raises fraudulent or plainly unjustified chargebacks may be suspended, and unpaid disputes may be referred for collection.

8. Your rights, and reaching us

Nothing in this policy takes away a right you have under the consumer law of your state. Where the law gives you a refund right that is broader than this policy, that right applies.

125 Ventures LLC, doing business as TurboHeadshots, 30 N Gould St Ste N, Sheridan, WY 82801. Refunds and everything else: support@turboheadshots.com.